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Pre-Order Information

WHAT IS A PRE ORDER:

A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a Pre Order.

When you pre-order an item from Little Bundle it is reserved exclusively for you and the order is placed with the manufacturer/designer. Your card is charged when the order is placed so your item can be put into production. Anything with a later ship date is considered a pre order.

Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates. This is due to the designers' production schedules and sometimes an item may arrive several weeks before or after.

CAN I CANCEL MY PRE ORDER:

Pre-orders cannot be cancelled as a special order has been made exclusively for you with the designer which means your item is already in production and it has been paid for. Pre- Order items are only eligible for a refund if the item is faulty.

WHAT IF I NEED ANOTHER SIZE IN A PRE ORDER ITEM:

Should you need a different size, you can place another order and send back the first item (in perfect condition, unwashed, unworn and all tags attached) and we will refund that item once it is received back in perfect condition.

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We offer a Preorder range so that we can offer you a wide range of clothing from our suppliers without limiting stock. We do not stock Preorder items. Once your item is paid for we place the order with our supplier and the amount is non-refundable.

The turn around time for delivery is usually between 4-6 weeks. Occasionally it can take up to 8 weeks if our supplier does not have the item/s in stock they then have to produce them which results in a longer delivery time. This does not take into consideration international shipping delays, public holidays or production delays for large orders that we are processing. We try our best to send the items to you within this time frame but there can be delays in your order that are out of our control so please allow 6 weeks before contacting us as we do not send updates to each individual. Once your order arrives to our warehouse we will perform Quality Control and send your items within 24-48 hrs.  If there has been a delay or something has gone wrong with your order we will contact you immediately.

If you have any queries in regards to your order or have not received or heard from us after the 6 week time frame please send us an email at littlebundlebaby@gmail.com or by using the Blue 'Mesage' button at the bottom of our page. We will always be happy to answer any queries you may have. 

An email will be sent to you to let you know your order has been shipped along with your tracking number- if you have chosen tracked post. All our parcels are sent through Australia Post, you can track your parcel on their website at www.australiapost.com.au 

We hope you love our huge range just as much as we love sharing it. ♡